You do not need to panic if the camera is not working on Teams. All you need to do is read this article to fix the problem in the best possible way.
Microsoft Teams is a platform that allows professionals to meet, chat, call, and collaborate in the virtual space. It gained immense popularity in the past year, and the trend continues. However, unfortunately, the Teams camera is not working for some users. If you also happen to be one of them, then you are at the right place.
Through this article, we discuss how to solve the problem easily and effectively. But before we move to the solutions, let’s first talk a bit about the causes of this issue. Knowing what caused the camera to stop working on Teams helps you fix the problem. Thus, we share them below.
Why is Microsoft Teams Camera not Working
Below are the top reasons why your camera is not working on Microsoft Teams, and you get a black screen.
- Outdated webcam driver
- Microsoft Teams does not have permission to access your camera.
- The antivirus software prevents Teams from accessing the camera.
- Your version of Microsoft Teams is outdated.
- You have unnecessary extra camera devices.
Now that you have the reasons for which video is not working on Microsoft Teams, let’s begin troubleshooting the issue.
Quick and Easy Fixes to Solve the Camera is not Working Problem on Microsoft Teams
Here are the fixes you need to solve the issues if the Microsoft Teams camera is not working or is not available.
Fix 1: Allow Microsoft Teams to use the Webcam
If Teams does not have the access to your webcam, then the camera will be unavailable on the app and will not be working. Thus, below is how to permit Teams to use the webcam.
Step 1: Press Windows and I key simultaneously to launch Settings.
Step 2: After the Settings come up, click on the Privacy option.
Step 3: Select the Camera option from the left pane of the Privacy window.
Step 4: Ensure the Let apps use my camera toggle is on.
Step 5: Scroll down to the Choose apps that can use your camera section.
Step 6: Activate the camera access for Microsoft Teams.
Fix 2: Troubleshoot the Hardware Issues
Some hardware problems might also result in camera issues with Teams if it is not working. Therefore, you need to run the hardware and devices troubleshooter. Here are the steps to do it.
Step 1: Launch Settings on your computer.
Step 2: From the Settings menu, select Update & Security.
Step 3: Select Troubleshoot from the left section of the Update & Security window.
Step 4: Click on Hardware and Devices and then Run the troubleshooter.
Step 5: After the troubleshooting completes, check whether the camera has started to work on Microsoft Teams, or it is still not working.
Fix 3: Reinstall the Webcam Driver
Sometimes, incorrectly installed drivers for the webcam also result in problems such as the camera showing a black screen on Microsoft Teams. Install the webcam driver again to fix this issue. You can follow these steps to do it.
Step 1: Use the combination of Windows and R keys to activate the Run box.
Step 2: Type devmgmt.msc in the Run box and click on OK.
Step 3: After the Device Manager opens, click on the category of Imaging devices to see its contents.
Step 4: Right-click on your camera and select Uninstall device from the popup menu.
Step 5: Now, mark the Delete the driver software for this device option and click OK.
Step 6: Wait for the uninstallation to complete and after it completes, go back to the Device Manager.
Step 7: Click on the Action tab and select Scan for hardware changes from the drop-down menu.
Step 8: Reboot your computer.
Fix 4: Update the Webcam Driver (Recommended)
Out-of-date webcam drivers are a reason for almost all the camera issues on your computer, including the camera not working with Teams. Thus, the solution we recommend the most is updating the webcam driver. You can go to the webcam manufacturer’s website and hunt for the correct drivers, but that would take a lot of time, effort, and energy. Therefore, we suggest you update the driver automatically with dedicated software like Bit Driver Updater. It is a program that lets you update all the outdated drivers in a single shot, along with providing features such as driver backup and restore, driver download speed acceleration, creation of a system restore point, etc.
Below is how to use it for updating the webcam driver.
Step 1: Click on the below download link for Bit Driver Updater.
Step 2: After the setup download is complete, click on it and install the software (its installation takes only a few couples of seconds).
Step 3: Allow the software a few seconds to scan your computer.
Step 4: After the scan is finished, go to the webcam driver and click on the Update Now button present next to it.
In case you want to take your computer’s performance to a higher level by updating all the drivers, then select Update All.
Fix 5: Change the Antivirus settings
The antivirus you are using may prevent Microsoft Teams from accessing the camera. And it may be the reason why the camera is not working. Therefore, you need to go to the antivirus settings and whitelist Teams. The process to do it depends on the antivirus software you are using.
Fix 6: Remove the Extra Camera Devices
If your computer has multiple cameras, then disabling the extra camera devices can make the webcam work again on Microsoft Teams. Below we share how to do it.
Step 1: Activate the Device Manager.
Step 2: After the Device Manager becomes active, expand the category of Imaging devices.
Step 3: Right-click on the extra camera device and choose the Disable device option.
Step 4: After the process is complete, check whether the camera is working on the Teams app or not.
Fix 7: Update your Version of Microsoft Teams
Not having the updated version of Microsoft Teams can also cause issues resulting in the camera not working on the app. Thus, follow these steps to update the application.
Step 1: Launch Microsoft Teams on your computer.
Step 2: After the app opens, select the Profile menu from the upper-right corner.
Step 3: Choose the Check for updates option from the drop-down menu.
Step 4: Wait for the update to get downloaded and installed.
Step 5: After the update completes, close the application and start it again.
Step 6: Try using the camera to check it has started working or not.
Camera not working on Microsoft Teams: Solved Successfully
In this article, we shared how to fix the Microsoft Teams camera not working problem. We shared multiple ways to solve it. However, as said earlier, the best solution is to update the webcam driver with Bit Driver Updater as it solves other problems as well, resulting in top-notch computer performance. But if you know any other better way to get rid of this issue, then share it through the comment section.